- Booking and appointment issues
- Service-related complaints
- Delayed or missing product deliveries
- Refund or cancellation queries
- App usage or login problems
- Reporting inappropriate behaviour
- Any other issue
At Miss25, your satisfaction and safety are our top priorities. If you face any issue with your service, booking, product order, or need urgent assistance, our helpline is here to support you.
Keep in touch?GL21, WZ 324, G- Block, 1st floor, Hari Nagar, Jail Road, New Delhi 110064
Toll free customer care?+91 9953 981 981 Available: 10:00 AM – 6:00 PM IST (Monday to Friday)
Need live support? In-App support?Go To: Profile > Help & Support > Submit a Query Track your request in real-time.
You can call us for:Welcome to our Help and Support page. We are here to ensure your experience is seamless, relaxing, and hassle-free. Whether you are booking a salon or wellness service at home, shopping for beauty products, or encountering a technical issue, you will find the answers you need below.
Download the Miss25 App from the Google Play Store or Apple App Store. Select your city or location, choose the service(s) you need, and pick a convenient time slot. Complete the booking by confirming your appointment. You will receive a confirmation along with the name of your assigned professional and their expected arrival time. For more details, refer to our Terms and Conditions, which can be accessed here.
Yes, all our beauty professionals undergo thorough background verification before being onboarded. Each professional receives technical training and customer service orientation to meet high salon-quality standards. We also conduct regular performance reviews, hygiene checks, and certification renewals to maintain service excellence.
You can pay via UPI, debit/credit cards, net banking, or cash after service. All online payments are encrypted and processed through trusted and secured payment gateways to ensure complete security.
You can cancel a booking directly through the app under “My Orders”. For detailed terms, please refer to our Refund and Cancellation Policy, which can be accessible here.
Yes, you can request a preferred beauty professional while booking. However, allocation is subject to their availability. If your preferred beauty professional is unavailable, we will assign another qualified and trained professional. You may also have the option to reschedule the booking to match your preferred beauty professional’s availability.
In case of a delay, you will be notified via the app. If the beauty professional cannot attend the scheduled booking, we will try to assign another beauty professional or offer you the option to reschedule or cancel with a full refund.
Yes, returns and exchanges are possible for eligible products. Please refer to our Return and Exchange Policy for more information. Items must be unused, in original packaging, and reported within the specified return window. To initiate a return or exchange, visit the Orders section in the app and follow the guided process.
You can submit your concern here by selecting the relevant category (e.g., delayed delivery, wrong/missing product, payment failure, and login issues, etc.). Provide a clear description along with screenshots, photos, or invoices, if applicable. Once submitted, you will receive a ticket number and can track the status of your issue through the app.
You can view the real-time status of your issue (e.g., Open, In Progress, Resolved, or Closed) via our app. Additionally, all updates will also be sent to you via email, SMS, and in-app notifications for your convenience.
Once a concern is submitted, it is assigned to the appropriate support team for review and resolution. The team will analyze the issue and provide a suitable solution, which will be shared with you for confirmation. If the resolution is accepted, the ticket will be marked as Closed. If not, further assistance will be provided. For any additional support, feel free to reach out to us at info@miss25.com.