Terms & Conditions

Terms and Conditions (For Users)

1. Introduction

These terms and conditions (“Terms”), along with the privacy policy of Way2touch Communications Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at [x]), under the brand name Miss25 (“Miss25”/“Company”/“We”/“Us”/“Our”), govern Your access and use of Our website available at https://miss25.com/ and Our mobile application “Miss25”(collectively, “Platform”), for the purpose of availing any of the beauty and wellness products and/or book beauty Services offered by the Company through the Platform (collectively, “Offerings”).

These Terms apply to all the individuals who access or use the Platform, whether for browsing, purchasing or availing offerings, or any other interaction with the Platform (“User”/ “You”/ “Your”).

These Terms forms an agreement between the User, whether personally or acting on behalf of an entity, and Miss25 (including its affiliates), with regard to Your access and use of the Platform. These Terms set forth the legally binding terms that govern the access and use of the Platform.

The Company is engaged in the business of providing beauty and personal care services at the customers' doorstep (“Services”) through trained beauty professionals (“Professionals”), as well as offering a range of beauty and wellness products through its Platform (“Products”). These Offerings are made available to the Users exclusively through the Company's application.

Please read these Terms carefully before You visit Our Platform or You use any of Our Services. By accessing or using the Platform, You confirm that You have read, understood, and agreed to be bound by these Terms. If You do not agree with any provision herein, You must refrain from accessing or using the Platform.

By accessing and using the Platform, You represent and warrant that You have the legal authority and capacity to enter into these Terms. If You are using the Platform on behalf of another person or entity, You represent that You are duly authorized to accept these Terms on their behalf.

In addition to these Terms, Your use of the Platform may also be governed by specific policies such as our Refund and Cancellation Policy, or other guidelines published from time to time. These policies form an integral part of these Terms and should be read in conjunction.

The Company may update this Policy from time to time to comply with applicable laws and/or to reflect changes in operational practices. Any such changes shall be effective immediately upon posting the revised Policy on the Platform. We encourage You to review this page periodically for the latest information on Our terms and conditions. Your continued use of the Platform after such updates shall constitute Your acceptance of the revised Terms. If You have any questions or concerns, You may contact Us at info@miss25.com.

 

2. Offerings under the Platform

1. Services

1. The Platform enables Users to schedule and avail different home-based beauty and wellness Services at their location through beauty Professionals. Serices can be booked on an immediate basis (within 4 hours) or as per scheduled basis.

2. The Professionals are independent service providers. The Company and its affiliates do not employ, authorize, or control these Professionals, and these Professionals are not agents, contractors, or partners of the Company. The Company is not responsible for any acts or omissions of the Professionals. The Professionals do not have any authority to bind or represent the Company.

3. The Platform is intended solely for Your personal and non-commercial use, uness expressly permitted under a separate agreement. Please note that the Platform and its Offerings are currently available only within India.

4. OTP-based verification will be used to initiate and confirm completion of the Services on Your registered mobile number.

5. If the Service duration exceeds the estimated time limit, You may be charged additional fees as specified on the Platform.

6. For enabling the Services, We will communicate through text messages, electronic mails, WhatsApp messages, and/or notifications regarding your bookings, service updates, promotional offers, or Your utilisation of the Services. While You may opt out of receiving these text messages by contacting Us at info@miss25.com or through the in-Platform settings, You agree and acknowledge that this may impact Our ability to deliver the Services effectively.

 

2. Products

1. The Users may purchase beauty and wellness Products listed on the Platform by placing orders and making payment through the Platform.

2. Product delivery will be made on or around the estimated delivery date mentioned on the Platform at the time of placing the order.

3. Returns and refunds for Products are governed by Our Return and Replacement Policy.

 

3. Coupons

1. We may, at Our sole discretion, offer promotional codes and/or coupons (“Coupons”) that may be redeemed for credits discounts, features, or other benefits related to Our Services and/or Products, subject to any additional terms applicable to such Coupons.

2. You agree to use the Coupons lawfully and only for the purposes specified. The Company reserves the right to disable, withdraw, or cancel any Coupon at any time without any liability to You.

3. These Coupons are non-transferable, non-exchangeable for cash, and subject to expiration as specfied on the Platform or in the terms of issuance.

4. We may, at its sole discretion, provide different Users with different Coupons or promotional offers at Our discretion. As a result, the same or similar Offerings may be available to different Users at different pricing or benefits.

5. Only one offer or Coupon can be applied per transaction. Two or more offers and/or Coupons cannot be combined or clubbed together.

 

3. Account Registration and Management

1. To access and avail Our Offerings, You are required to create an account and provide certain information about yourself during the registration process. You must be at least 18 years of age for creating an account. By registering, You agree to:

1. provide accurate, current and complete information;

2. keep your account information updated to ensure accuracy;

3. maintain the confidentiality and security of Your login credentials;

4. accept responsibility for all activities that occur under Your account, including those by any third party authorized by You. We shall not be liable for any unauthorised access to Your account.; and

5. promptly inform Us of any suspected unauthorized access or security breach involving Your account.

 

2. Modification to information in Your Account: You may update or modify Your registration information at any time on the Platform.

3. Account Deletion and Data Handling: You may delete Your account at any time through the Platform. The Company may suspend or terminate your account in accordance with Section 12, Term and Termination, below. Upon deletion, Your data will be retained or deleted in accordance with Our Privacy Policy and applicable laws.

 

4. Booking of Services and placing orders of the Product

1. Booking of Services

1. Booking Process: Services may be booked through Our mobile application by selecting the desired Service(s). You will then be prompted to choose between:

• Immediate Booking: Services scheduled to begin within a 4-hour buffer window, subject to Professional availability.

• Scheduled Booking: Services reserved for a future time slot selected by You.

 

2. Professional Assignment:

Once a booking is confirmed, a Professional will be assigned to You based on availability and the scheduled time. You may also have the option to choose a Professional of Your preference. However, if the selected Professional is unavailable at the scheduled time, You have the option to choose another Professional to fulfill the Service.

3. Pricing and Discounts:

Before confirming the booking, You will be shown the total service fee (inclusive of applicable taxes), including any applicable discounts through Coupons. Coupon codes may be entered at checkout, subject to terms of use and expiry.

4. Payment Options:

You may choose to:

• Make an online payment at the time of booking, or

• Opt for cash payment to the Professional after completion of the Service.

5. Service Cancellation:

You may cancel Your booking in accordance with the Company’s Refund and Cancellation Policy, available on the Platform. Cancellation charges may apply in such case.
In case a Professional cancels the booking for any reason whatsoever, the Company will make reasonable efforts to assign another Professional for the scheduled time or at the earliest possible availability. Alternatively, You may choose to reschedule the booking to a time of Your convenience.

2. Purchasing of Products

1. Order Placement:

You can place an order for Products listed on the mobile application by adding the desired quantity to Your cart. You may also save items to a wishlist for future purchases.

2. Checkout Process:

During checkout, You may:

• Apply valid Coupons to avail discounts.

• Provide a delivery address for the shipment of the Product(s).

• Review the estimated delivery date shown on the Platform.

3. Payment and Shipping:

After successful payment or cash on delivery option chosen, the order will be processed and shipped through Our authorized logistic partners. While the Company aims to deliver the Product(s) within the estimated delivery date, delivery timelines may vary due to unforeseen circumstances or force majeure events.

4. Order Modification & Cancellation:

Once an order is confirmed and processed, it may not be modified or cancelled except as permitted under the Refund and Cancellation Policy, available on the Platform.

5. Return and Replacement of Products

 

5. Payment Terms

1. Charges for Offerings

The Company is authorized to charge You for the Services availed and/or Products purchased through the Platform.

2. Payment Options

You may make payments via:

1. Online Payment: Directly to the Company using available payment methods (credit/debit cards, UPI, wallets, net banking, etc.).

2. Cash on Delivery (COD): Payment in cash to the assigned Professional on Service completion. In case of Product, at the time of Product delivery cash payment need to be made to the delivery partner.

Any promotional offers or discounts applicable on payments made using bank cards and UPIs are provided directly by the respective card issuer bank or payment platform. The Company is not responsible or liable in the event such benefits are not applied or honoured by the bank or payment provider.

In the case of online payments, the Company may disburse applicable amounts to the Professionals as per its internal payout policy.

In case of a failed transaction or disputed charge, please contact our support team at info@miss25.com immediately.

3. Payment Processing Partners

Payments made online may be processed through third-party payment gateways. The Company is not responsible for any error, delay, or security breach arising due to the fault of such third-party platforms. Users are advised to read the terms and privacy policies of such gateways separately.

4. Taxes

All prices and charges displayed on the Platform are inclusive of applicable taxes, unless stated otherwise.

5. Changes to Fees

The Company reserves the right to revise its fees and charges at any time, at its sole discretion. Any such revisions will not affect bookings already confirmed prior to the publication of the updated pricing.

6. Cancellations and Refunds

You may cancel Your Service request at any time prior to the arrival of the Professional. A cancellation fee may be applicable in accordance with the Platform’s Cancellation and Refund Policy. The Company reserves the right to deduct applicable taxes from the refund or cancellation fee, as required under law.

6. User Content

1. The Platform may contain interactive features that allow Users to post, upload, publish, display, transmit, or submit content including but not limited to comments, reviews, feedback, suggestions, ideas, or other materials (“User Content”). Such content may be shared in connection with the use of Services, purchase of Products, or general interaction with the Platform.

2. You are solely responsible for all User Content shared or submitted by You. You agree that:

• You have all necessary rights and consents to submit such User Content;

• Your User Content does not infringe upon any intellectual property, proprietary rights, privacy rights, or any other rights of any third party;

• You shall not transmit any content that is false, misleading, defamatory, obscene, or otherwise unlawful or inappropriate; and

• You assume all risk associated with Your User Content, including reliance by others or any disclosure of personal information.

3. You agree not to submit any false, misleading, or inappropriate reviews and feedbacks. Such User Content may be used for internal quality control, marketing, moderation, or Platform eligibility decisions.

4. The Company reserves the right, but is not obligated, to monitor, remove, or restrict access to any User Content that violates these Terms or is deemed inappropriate, wrongful, offensive, unlawful, or harmful, at its sole discretion and without prior notice.

5. You acknowledge and agree that User Content posted on the Platform does not reflect the views or opinions of the Company, and the Company does not endorse any such content. The Company disclaims all liability in connection with User Content.

6. By submitting User Content, You grant the Company and its affiliates a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, reproduce, host, display, publish, transmit, distribute, adapt, translate, and create derivative works of such User Content as required for Platform functionality, enhancement, marketing, or compliance with legal obligations; and use Your User Content, including but not limited to reviews or feedback, for promotional purposes across any media, without further notice or compensation.

7. To the extent permitted under applicable law, You waive any moral rights or similar rights that You may have in your User Content.

 

7. Third Party Services, Advertisements, Promotions, Platforms and Links

Our Platform may contain links to third-party websites, services, platforms, content, advertisements, or promotions (“Third-Party Services”). These are provided for Your convenience only. The Company does not control, endorse, sponsor, or make any representations or warranties regarding any Third-Party Services.

Any interaction, communication, transaction, or business dealing You engage in with such third parties, including advertisers, shall be solely between You and the applicable third party. The Company shall not be responsible or liable for any loss, damage, claim, or liability incurred as a result of Your engagement with such Third-Party Services, including reliance on their content, products, services, or policies.

Such Third-Party Services may be subject to their own terms of use and privacy policies, which You are advised to review before proceeding. Your access and use of any Third-Party Services is entirely at your own risk.

8. Term and Termination

1. These Terms shall remain in effect unless and until terminated in accordance with the provisions herein. Your right to access and use the Platform continues until terminated by either You or Us.

2. We may, at Our sole discretion, restrict, suspend, or terminate Your access to or use of the Platform (including Your account), in whole or in part:

1. immediately, without prior notice, if:   

• You violate or breach any provision of these Terms or any applicable policies or guidelines;

• You no longer qualify to use the Platform under applicable law or under Our internal policies;

• You cease to be a User; or

• such termination is required for legal, regulatory, or legitimate business reasons.

2. upon 30 (thirty) days’ prior written notice, for any reason, at Our discretion.

 

3. You may terminate these Terms at any time by permanently deleting Your account by following the instructions available on the Platform.

4. Upon termination:

1. Your access to the Platform and Services will cease, and Your account will be deactivated or deleted;

2. Any User Content associated with Your account may be deleted from Our live systems, unless retention is required by law or Our internal policies;

3. Any rights or licenses granted to You under these Terms shall immediately terminate; and

4. Any provisions of these Terms which, by their nature or express terms, are intended to survive termination (including, but not limited to, disclaimers, indemnities, and limitations of liability), shall so survive.

 

5. Termination of these Terms shall be without prejudice to any rights or obligations accrued prior to such termination. Termination does not constitute a waiver of any rights available to Us under law or equity.

 

9. Intellectual Property Rights

1. Except for any User Content, all rights, titles, and interests in and to the Platform, including its underlying software, design, layout, text, images, video, audio, graphics, features, functionality, and all intellectual property rights therein such as copyrights, trademarks, patents, trade secrets and database rights shall be the exclusive property of the Company (or its licensors or third-party content providers).

2. Subject to Your continued compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and its Offerings solely for Your personal and non-commercial use. You may not copy, reproduce, distribute, modify, display, perform, republish, download, store or transmit any of the material on our Platform, except as expressly permitted under these Terms or otherwise with Our prior written consent.

3. Nothing in these Terms shall be construed as conferring any right, title or interest in or to any intellectual property owned by the Company or any third party, whether by estoppel, implication, or otherwise, except for the limited licence expressly granted above. All rights not expressly granted under these Terms are reserved by the Company and its licensors.

 

10. Disclaimers, Representations and Warranties of the User

1. The User represents and warrants that:

1. You are of legal age and have the full power and authority to enter into, and be bound by, these Terms.

2. All information provided by You during registration of account or at any time while using the Platform is true, accurate, current, and complete to the best of Your knowledge.

3. You will use the Platform and Offerings only for lawful purposes, in compliance with applicable laws and these Terms, and will not use them to cause harm, harass, defame, or violate the rights of any third party.

4. By accessing and use this Platform and by availing Offerings, the User is not violating any third-party rights including intellectual property rights and proprietary rights.

5. You shall not impersonate any other person, or misrepresent Your affiliation with any entity.

6. You shall not upload or transmit any harmful code, viruses, or engage in any activity that may disrupt or interfere with the functioning of the Platform or other Users’ access to the Platform.

7. The User shall behave in a respectful and appropriate manner towards the Professionals at all times and shall ensure that a clean, safe, and secure environment is provided at the location where the Services are to be rendered. The User shall not engage in any abusive, threatening, harassing, discriminatory, or inappropriate conduct towards the Professionals. The Company reserves the right to suspend or terminate access to the Services for any User found to be in violation of this requirement.

8. If the User cancels the booking after the arrival of the Professional and attempts to avail the beauty services directly from the Professional, the Company shall not be liable for any deficiency, misconduct, or error in the beauty services provided thereafter.

9. Any abusive, threatening, harassing, discriminatory, or otherwise inappropriate behavior by a Professional towards a User may be reported to the Company through the grievance helpline at [x]. The Company will review such complaints and take appropriate action in accordance with its internal policies, and may provide the User with updates regarding the status of the complaint and action taken.

 

2. The User disclaims that:

1. The User is solely responsible for all activities carried out under Your account, whether or not such actions are authorised by You.

2. The Company makes no warranties or representations concerning, and assumes no liability for, any actions or omissions of third-party Professionals or third-party service providers engaged through the Platform.

 

11. Disclaimers and Warranties of the Company

1. You acknowledge and agree that Your use of the Services and purchase of Products through the Platform is entirely at your own risk. While We strive to ensure a high standard of quality, the Company makes no warranties or representations, express or implied, regarding the reliability, suitability, quality, availability, or completeness of any Services provided by Professionals or Products sold through the Platform. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Services or Products will meet Your expectations. The Company disclaims all liability for any dissatisfaction, deficiency, or inconvenience caused by the Professionals or the quality of the Products purchased.

2. We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Professionals. The Company does not employ or control the Professionals. These Professionals operate as independent third parties. The Company shall not be held responsible for their conduct, actions, omissions, punctuality, behaviour, or hygiene standards during the provision of the Services.

3. The Platform is provided on an “as is” and “as available” basis. The Company does not guarantee that the Platform will be free from viruses, malware, or other harmful components, nor that it will function without interruptions or errors.

4. The Products available on the Platform are sold as-is from third-party suppliers or brands. The Company does not make any representations or warranties regarding the ingredients, side effects, effectiveness, or suitability of any Product. Always consult a medical professional before using any cosmetic or wellness Product, especially if You have a pre-existing condition.

5. The Company shall not be responsible or liable for any delay, failure, or deficiency in the shipping, packaging, or delivery of any Product caused by acts or omissions of third-party delivery partners; incorrect or incomplete delivery details provided by the User; unforeseen circumstances, including but not limited to traffic delays, weather conditions, operational issues of the delivery partner, or road closures; force majeure events; or any other events beyond the reasonable control of the Company. The Company’s obligation with respect to delivery shall be deemed completed upon handover of the Product to the designated logistics or delivery partner.

6. The maximum aggregate liability of the Company for all claims arising from, under or relating to these Terms (whether in contract, tort including negligence or otherwise) shall in no event exceed INR 5,000/- for the Offerings provided under these Terms.

7. Any reviews, ratings, feedbacks, or contents posted by Users on the Platform are their sole opinions. The Company does not endorse or verify the accuracy of such content and disclaims all liability arising from it.

8. The Company disclaims all liability arising from any delays, early terminations, or rescheduling caused by the Professionals.

9. We do not guarantee that the Services shall remain operational at every time.

10. If a Product is purchased by placing an order on the Company’s mobile application, the Company reserves the right to refuse or cancel any such order due to pricing errors, product unavailability, suspected fraud, or violations of these Terms. In such instances, if the order was prepaid, the Company will refund the amount to the User, less any applicable fees, within 7-10 working days.

11. We reserve the right to limit the quantity of the Products that may be purchased by the single User.

 

12. Indemnity

You agree to indemnify, defend, and hold harmless the Company, its parent companies, subsidiaries, affiliates, business partners, directors, employees, licensors, service providers, agents, and representatives from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, penalties, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to:

1. Your access to or use of the Platform or Offerings;

2. Any content You submit, post, transmit, or otherwise make available through the Platform;

3. Your use of third party services, links, products, services, and/or platforms;

4. Your violation or alleged violation of these Terms or any applicable law or regulation; and/or

5. Any misuse of Your account by You or any third party acting on Your behalf, including unauthorized access.

This indemnity is in addition to, and not in lieu of, any other indemnities provided under applicable law or a separate written agreement between You and the Company.

In the event a chargeback is initiated by the User or on the User’s payment, and such chargeback results in any financial loss, seizure or freezing of the Company’s bank account, disruption of the Company’s business operations, or imposition of any penalties, fines, or other liabilities, the User shall indemnify and hold harmless the Company, its directors, employees, officers, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to such chargeback. However, the User shall not be held liable under this clause if it is determined that the User acted in good faith and had no involvement or role in initiating or causing such chargeback.

13. Governing Laws and Dispute Resolution

These Terms shall be governed by the laws of India, and subject to the exclusive jurisdiction of courts in New Delhi in respect of any and all matters, disputes or differences arising in connection with these Terms.

Any dispute arises, in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms shall be resolved by final and binding arbitration in India under the Indian Arbitration and Conciliation Act, 1996 (“Act”) and proceedings shall be conducted in English language by a sole arbitrator, appointed in accordance with such Act by the Company. The venue of arbitration shall be New Delhi, India. Each party to the arbitration shall bear its own costs with respect to any dispute.

14. Contact Us

In case of any suggestion, feedbacks, comments, complaints or queries relating to these Terms, You may contact the below mentioned:

Name: Swati Gaba

Designation: Escalation Manager

Email: swati.gaba@miss25.com

We are committed to addressing Your queries and resolving any concerns related to these Terms, promptly and effectively.

15. Miscellaneous Provisions

1. Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of these Terms, and, if reasonably practical, will be replaced by another provision of economic equivalence which is not so void, illegal or unenforceable.

2. The Company shall not be liable for any failure or delay in the performance of Our obligations under these Terms due to reasons beyond its reasonable control, including acts of war, acts of God, earthquake, flood, riot, embargo, sabotage, internet failure, Government action or internet failure.

3. We reserve the right to add, modify, suspend, or discontinue any part or all of the Offerings at any time, whether temporarily or permanently, with or without prior notice or reason. We shall not be held liable for any consequences arising from such changes, including the unavailability of any Service/Product.

4. You shall not make any express or implied written or oral statements critical or disparaging of the Company, or its affiliates, members, directors, executives, officers or employees, to the news or other media or any other entity or person, or cause or request any other person or entity to do so.

5. You shall not license, sell, transfer, or assign any of Your rights, obligations, or commitments under these Terms, or Your Account, without obtaining Our prior written consent. Such consent may be granted or withheld at Our sole discretion and may be subject to conditions We consider appropriate. We, however, reserve the right to assign Our rights and obligations under these Terms, without prior notice, to any of Our affiliates, subsidiaries, parent entities, business successors, or any third party.