At Miss25, We are committed to delivering a seamless and expert salon like experience at home. However, We also understand that plans can change anytime and our Refund and Cancellation Policy is designed to balance the interests of our users and beauty professionals.
This Refund and Cancellation Policy shall be read in conjunction with all other policies available on the Miss25 Platform, including but not limited to the Terms and Conditions of the Platform. Capitalized terms used but not defined in this Policy shall have the meaning assigned to them in the Terms and Conditions of the Platform.
Miss25 reserves the right to update or modify this Refund and Cancellation Policy from time to time to comply with applicable laws and/or to reflect operational or internal changes. Any such changes shall be effective immediately upon posting the revised Refund and Cancellation Policy on the Platform. We encourage You to review this page periodically for the latest information on Our refund and cancellation practices. Your continued use of the Platform after such updates shall constitute Your acceptance of the Refund and Cancellation Policy. If You have any questions or concerns, You may contact Us at info@miss25.com.
This Refund and Cancellation Policy is applicable only to the Users who have a registered account on the Miss25 application.
Modification of Bookings
Once a Service is booked, changes to selected Services are not permitted. If You need to make changes, We recommend cancelling the appointment and rebooking accordingly. You may reschedule the appointment by changing the date and/or time up to 4 hours before the scheduled appointment without any charge. Any rescheduling within 4 hours of the appointment will attract a nominal rescheduling fee.
Cancellations of Services
You may cancel Your appointment up to 4 hours before the scheduled time at no additional charge. For cancellations made within 4 hours of the scheduled appointment, We charge a nominal cancellation fee.
If a user cancels three consecutive bookings, the user’s account will be temporarily suspended. In order to book a new Service, the user need to clear the pending cancellation charges.
Refunds
If a cancellation is made more than 4 hours before the scheduled appointment, 100% of the charged amount will be refunded to You. If a cancellation is made within 4 hours of the scheduled appointment, a charge of INR 25/- will be deducted from the refund amount.
If an appointment is rescheduled more than 4 hours in advance, no additional charge will be levied. If rescheduling is done within 4 hours of the scheduled appointment, an additional charge of INR 25/- will be added to the final invoice amount.
For online payments, the refund amount will be credited to the original payment source. For Services paid via cash on delivery, You will be required to provide valid bank account or UPI details to receive the refund. Miss25 will process such refunds only after verifying the payment details provided by You.
All refunds will be initiated within 7–10 working days from the date of cancellation.
Payment Issues
If You experience any delay in payment of the refund, failed transactions or overcharges, please contact at info@miss25.com within 48 hours of the issue occurrence. We are committed to resolving all such concerns at the earliest.
Non-Availability of Professional
In the event that a beauty professional is unable to arrive or the Service cannot be provided due to the professional’s unavailability or due to a force majeure eventbeyond its reasonable control, including but not limited to natural disasters, lockdowns, government restrictions, or network outages. You will be entitled to a full refund without any cancellation charges.
Contact Us
If You have questions or need assistance regarding refunds, cancellations, or any related concerns, please feel free to contact Us at any time at info@miss25.com or call Us on 9953981981.